Description: This session at the SOA 2001 Toronto Spring Meeting discusses customer relationship management [CRM] including the definition of CRM, why it matters, how to implement it, and how to model a customer and determine the lifetime value of a customer.

Description: This session 15 PD of the Toronto Spring Meeting includes an update on specific approaches adopted by Canadian insurers and regulators to deal with capital guarantees on segregated fund products, capital modeling in the Canadian banking industry, and emerging issues using these techniques in the U.S. From the Record of the Society of Actuaries, Volume 27, No. 2, Session

Description: This presentation, session number 83CS at the 1999 Spring Meeting of the Society of Actuaries, held June 16-18 in Seattle, is a preview of an actual Course 7. The presenters, two experienced researchers, lead the discussion and a demonstration of a case study from the modeling Course 7. Discussion from participants is included. From the Record of the Society of Actuaries, Vol. 25, No. 2.

Description: Panelists at this session at the SOA 1998 Maui I Spring Meeting present methods and models for determining policyholder behavior with respect to lapses and interest rates in order to value liabilities and embedded options in life and annuity products.

Description: This session discussion is about application of actuarial analysis and models to evaluate investment features. From Record of the Society of Actuaries Vol. 15, No. 1.

Description: This session 99PD of the New Orleans Annual Meeting summary: Insurers today are looking for new ways to use currently available experience data to better predict future costs. Both the federal and state governments are looking at the possibility of using prescription drug data because it is more available and often of higher quality than other experience data. From the Record of the Society of Actuaries, Volume 27, No. 3, Session 99PD.

Description: Presenters at session 9I of the Maui II Spring Meeting discuss credibility and why it should be important to the actuary. From the Record of the Society of Actuaries, Vol. 24, No. 2.

Description: 1994 SOA Spring Meeting, Orlando. This session is a discussion and examination of cash-flow testing models, including those developed by the British Working Party, Finnish Working Party, and others.

Description: This session at the SOA 1990 Hartford Spring Meeting is about cash flow testing as it relates to taxes including the regulatory background, current practices, and the effect of using tax versus statutory values in cash flow testing.

Description: Panelists discuss how two SOA-sponsored research studies were conducted. The first one examines the relationship between certain econometrics series and life-insurance-company financial operations. The second one studies the usefulness and limitations of existing models and data sources for retirement benefit plans. From the 1997 Record of Society of Actuaries, Vol. 23, No. 3.