Description: Review of The Checklist Manifesto: How to Get Things Right by Atul Gawande, and author insight into the importance of actuarial checklists.

Description: In this article Deborah Adler Poppel interviews Patrick L. Townsend, author of the book Commit to Quality. Mr Townsend defines quality process, advises what the components are and explains why quality is hard to achieve.

Description: This article examines the trends facing the life and health insurance industry which consulting actuaries will need to address such as downsizing, outsourcing, technology and the need to be flexible.

Description: An article that addresses the future of re-engineering and recommends that actuaries investigate the merits of re-engineering and the implications of failing to re-engineer.

Description: Six dimensional leaders are insightful, flexible and connected. They listen, motivate and inspire. Is this you? This article explores the six dimensions that a leader must operate in to become transformational leaders.

Description: This is a table from an article in The Actuary Magazine entitled On Business Strategy.

Description: This article is about actuaries developing skills for corporate management. From The Actuary Vol. 24, No. 2

Description: An article that talks about how companies have adopted a new customer focus - a change from product focus to market focus.

Description: Book Review of Management And Machiavelli by Antony Jay, in which the premise is that the study of history can do more for managers than the study of management science.

Description: This is a summary of the book In Search of Excellence - Lessons from America's Best Run Companies. and how insurance companies and actuaries do not achieve escellence. The author outlines three out of eight qualities that these best run companies had in common.