Description: In this article, we discuss the future of wearable technology in life insurance. Evidence from recent research shows that low levels of physical activity, as measured by steps per day indicate much higher mortality risk while higher levels of activity correspond with lower risk. The article shares insights of how insurers can use wearables to innovate by improving the customer journey, expanding insurability, engaging customers, promoting healthy lifestyles and improving risk assessment. Lastly, we discuss the challenges and considerations when using new data and technology to ensure success.

Description: This article explores the disruptive applications of blockchain, an emerging technology, and its impact on the pharmacy benefit space, and pharmacy benefit managers (PBM).

Description: Cognitive tests used in the long-term care insurance industry differ in cognitive domains tested, time required for testing, ease of test administration, sensitivity and specificity. Recently, new approaches to scoring or testing have improved test utility for screening for cognitive impairment.

Description: Perhaps readers will send us additions to the following short list of events in the mathematical world associated with years ending in the digits 82. These are taken from IBM’s history chart, “Men of Modern Mathematics.”

Description: Panelelists at this session at the SOA 1998 Maui I Spring Meeting present their thoughts on how life and disability risk assessment and underwriting might be performed in the 21st century. Focus is on how technology can change and speed up the process.

Description: This presentation, session number 89PD, took place at the 1999 Spring Meeting of the Society of Actuaries, held May 24-25 in Atlanta. Panelists discuss issues and challenges facing organizations wishing to sell insurance and financial products over the Internet. Topics include regulatory issues facing on-line marketing and sales initiatives, security of the information provided online, “bought” versus “sold” products, and receptiveness of users. Discussion from participants is included. From the Record of the Society of Actuaries, Vol. 25, No. 1.

Description: This second session in the series examines responses to the changing workplace landscape from outside the insurance industry. Using a question-and-answer approach with our panelists, this session focuses on practical approaches to identifying new opportunities, and ways in which traditional products and sales channels are changing to meet emerging needs. Compared with other vertical financial services, the life insurance industry has a very low level of 'touch' with its customers. Communication with customers is often limited to the annual mailing of premium invoices. Wellness platforms offer life insurers a means to increase customer engagement, building stronger brand affinity and improving persistency. Life insurers can also leverage customer data collected through the wellness platform to streamline the underwriting process for cross-sales, increasing volume and efficiency.

Description: Healthcare cost is increasing at 9.3% in Asia in 2017 and health insurance cost will eventually catch up, making healthcare unaffordable to aging populations. Inefficiency in healthcare system is a contributing factor. In this session, use cases on how AI is impacting the health insurance operations on 3 core challenges. Document processing: A lot of documents are generated in the healthcare ecosystem, medical reports, diagnosis, invoices etc. Currently most of the documents are still reviewed manually and rely heavily on users’ judgement. Customer engagement: Customers are generally under distress and feel rejected during the claim process. It is due to the time and process needed to get the information they look for, the gap between the sales and claims process, and the reimbursement amount. Claim settlements: Claim adjudication is a technical process that review the disease, treatment and policy coverage. The process is specific to disease and difficult to be generalized. Thus, the process is far from consistent and invites fraud, abuse and wastage in this area.

Description: The session from the 2003 SOA Orlando Meeting analyzes statutory and GAAP financial statements, including internal rate of return IRR, return on equity ROE, embedded value, source of earnings analysis, actual versus forecast and trend analysis. From the Record of the Society of Actuaries, Volume 29, No. 3.

Description: Underwriting is one of several areas in the insurance industry being impacted by insurtech. In this session, we will hear from experienced experts in underwriting transformation. Digitization, machine learning and other approaches are among topics to be discussed.