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What Did He Say?
the language. I never really liked the letter ‘u’ so let’s cut it from “colour,” “harbour,” etc. I ... started to speak with an American roll to their “R”s. I had to drop the “o” from mayonnaise and pronounce ...- Authors: Timothy James Pratt
- Date: Jul 2004
- Competency: Communication
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession
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What Would You Do? What to Tell the Team?
the irresponses to "What Would You Do?" This issue’s case study involved a staff performance issue faced ... certain types of work, and yelling at Kate. Selina’s prior manager hadn’t said anything about performance ...- Authors: John West Hadley
- Date: Feb 2023
- Competency: Communication; Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Mentoring; Actuarial Profession>Professional development
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What Would You Do? Communication Confusion
their responses to "What Would You Do?" This issue’s case study involved a communication and mentoring ... work together, Carlos’ ear gets acclimated to Jin’s accent, and Jin enthusiastically agrees to have Carlos ...
- Authors: John West Hadley
- Date: Nov 2021
- Competency: Communication; Leadership
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Mentoring; Actuarial Profession>Professional development
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What Would You Do? Responses to “Disappointing News”
leadership, or other business decision. This issue’s case study involved an actuary who received disappointing ... leadership skills, including chairing the company’s Officer Advisory Group through a sensitive restructuring/downsizing ...
- Authors: John West Hadley
- Date: Mar 2021
- Competency: Communication; Leadership
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Mentoring
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Young Professional Corner
doesn’t mean they are destined to sit at the kids’ table. Young profession- als will grow and develop into ... Council member and young professional working in U.S. Life Insurance Pricing and Product Development ...- Date: Jul 2020
- Competency: Communication
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession
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Why You Should Never Split the Difference
in authenticity and genuine understanding, and it's not about manipulation. When applied effectively, ... create an atmosphere of trust and cooperation that's conducive to finding solutions that benefit all parties ...
- Authors: Ai Yan Shirley Wu
- Date: Nov 2023
- Competency: Communication; Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession; Actuarial Profession>Management skills
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What Would You Do? Responses to “Is it a Red Flag?”
question posed was this: Would you consider Samantha’s “push” a red flag, or a professional negotiation to ... thought and a need for honest dialogue: Sometimes it’s difficult to find a good fit for a team. Since all ...
- Authors: John West Hadley
- Date: Apr 2024
- Competency: Communication; Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Ethics; Actuarial Profession>Management skills; Actuarial Profession>Traditional careers
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How to Change Your Self-Talk
D. The Stepping Stone, January 2022 It’s all my fault. That’s what Ethan Kross was telling himself.[1] ... [1] It was a curious confession since he’s an award-winning psychologist. He also directs a lab at the ...
- Authors: Doreen Stern
- Date: Dec 2021
- Competency: Communication; Leadership; Professional Values
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession; Actuarial Profession>Best practices; Actuarial Profession>Professional development
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Inclusive Leadership: A Conversation
feelings. I prefer a very direct approach: "Here's a to-do list. Less talking, more list doing." I am ... approach to different types of people. Erzhe: That’s another powerful statement, as I feel that the default ...
- Authors: Erzhe Zhang
- Date: Jun 2022
- Competency: Communication; Leadership; Professional Values; Relationship Management; Results-Oriented Solutions
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession
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People Management in a Post-Pandemic Environment
first came following the resignation of my company’s CRO, when for the first time I found myself managing ... believe make for an effective manager? RS: I think it’s key to be able to empathize with your direct reports ...
- Date: Nov 2021
- Competency: Communication; External Forces & Industry Knowledge; Leadership; Professional Values; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills