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What Would You Do? Responses to “Disappointing News”
leadership, or other business decision. This issue’s case study involved an actuary who received disappointing ... leadership skills, including chairing the company’s Officer Advisory Group through a sensitive restructuring/downsizing ...- Authors: John West Hadley
- Date: Mar 2021
- Competency: Communication; Leadership
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Mentoring
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Building a High-Performance Team, Part 1
Building a High-Performance Team, Part 1 The true value of any leader is measured by how ... high-performance culture, but the benefits of a leader’s efforts will pay substantial dividends for the team ...- Authors: Raymond DiDonna
- Date: Nov 2019
- Competency: Leadership
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession; Actuarial Profession>Management skills
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What Would You Do? What to Tell the Team?
the irresponses to "What Would You Do?" This issue’s case study involved a staff performance issue faced ... certain types of work, and yelling at Kate. Selina’s prior manager hadn’t said anything about performance ...
- Authors: John West Hadley
- Date: Feb 2023
- Competency: Communication; Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Mentoring; Actuarial Profession>Professional development
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What Would You Do? Responses to “What to Tell the Team?”
leadership, or other business decision. This issue’s case study involved a very new actuarial manager trying ... certain types of work, and yelling at Kate. Selina’s prior manager hadn’t said anything about performance ...
- Authors: John West Hadley
- Date: Jul 2023
- Competency: Communication; Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession; Actuarial Profession>Best practices; Actuarial Profession>Management skills; Actuarial Profession>Professional development
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What Would You Do? Responses to “Is it a Red Flag?”
question posed was this: Would you consider Samantha’s “push” a red flag, or a professional negotiation to ... thought and a need for honest dialogue: Sometimes it’s difficult to find a good fit for a team. Since all ...
- Authors: John West Hadley
- Date: Apr 2024
- Competency: Communication; Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Ethics; Actuarial Profession>Management skills; Actuarial Profession>Traditional careers
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Overcoming Personal Bias in Risk Messaging
requires a softer skillset—preventing management’s past experiences from influencing how data is perceived ... condemn it as an improbable fiction.” -Shakespeare’s The Twelfth Night Figure 1 Requested Data Grouping ...
- Date: Dec 2022
- Competency: Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Professional development
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What Would You Do? Communication Confusion
their responses to "What Would You Do?" This issue’s case study involved a communication and mentoring ... work together, Carlos’ ear gets acclimated to Jin’s accent, and Jin enthusiastically agrees to have Carlos ...
- Authors: John West Hadley
- Date: Nov 2021
- Competency: Communication; Leadership
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Mentoring; Actuarial Profession>Professional development
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Why You Should Never Split the Difference
in authenticity and genuine understanding, and it's not about manipulation. When applied effectively, ... create an atmosphere of trust and cooperation that's conducive to finding solutions that benefit all parties ...
- Authors: Ai Yan Shirley Wu
- Date: Nov 2023
- Competency: Communication; Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession; Actuarial Profession>Management skills
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People Management in a Post-Pandemic Environment
first came following the resignation of my company’s CRO, when for the first time I found myself managing ... believe make for an effective manager? RS: I think it’s key to be able to empathize with your direct reports ...
- Date: Nov 2021
- Competency: Communication; External Forces & Industry Knowledge; Leadership; Professional Values; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills
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Inclusive Leadership: A Conversation
feelings. I prefer a very direct approach: "Here's a to-do list. Less talking, more list doing." I am ... approach to different types of people. Erzhe: That’s another powerful statement, as I feel that the default ...
- Authors: Erzhe Zhang
- Date: Jun 2022
- Competency: Communication; Leadership; Professional Values; Relationship Management; Results-Oriented Solutions
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession