Description: The chairperson notes changes to the section's mission and its involvement in helping to develop business and communication skills of its members.

Description: As leaders and managers, we have results to achieve. To get those results, we have to do the right things. Those “things” include the management and deployment of our resources.

Description: When your goals are Specific, Measurable, Achievable Realistic and Time-Based, you’ve got a good foundation for performance improvement.

Description: The author notes its all a job interview. Everything we do is observed by others, and this continuous demonstration- observation loop is very much like an ongoing interview.

Description: After research involving auto insurance is retracted due to fraud, I revisit my own book review and unskeptical quoting of that now-debunked research. A lesson in ASOP 23, on Data Quality, ensues, as it seems data in the research was falsified. There is also a lesson in ASOP 56, Modeling, which includes aspects of relying on outside experts for model input. At the end of it all, the value of our actuarial professional standards, in light of other professions seemingly having no standards (or no serious repercussions for breaching said standards), shines through. Also, be skeptical of 'one simple trick' approaches to transform the insurance industry.

Description: We are living in a time of significant changes which are taking a toll on some employees. To assist our team members through these tumultuous times, being a supportive manager is key. We discuss using emotional intelligence to help employees have a positive work experience.

Description: This is the third in a four-part series dedicated to strategies for improving EQ, based on the book Emotional Intelligence 2.0 written by Travis Bradberry and Jean Greaves. In previous issues of The Stepping Stone, I discussed the skills of self-awareness and self-management. In this article, I will share a few more of the book’s strategies and provide examples and personal insights to illustrate how to develop the third skill of social awareness in personal, social, and business situations.

Description: This article is about focusing on what you can do and choosing to make the best of any situation.

Description: Article addresses how to effectively motivate volunteers.

Description: The author summarizes reader responses to the previously published “Jam Sandwich” case study, which illustrated one challenge of being stuck in the middle of a management situation. Reader responses including references to potential violations of the Code of Professional Conduct and to Actuarial Standard of Practice No. 23, ‘Data Quality’ as well as suggestions for corrective action. From ‘The Stepping Stone’ issue number 43.