Description: The author compares team leaders to lessons learned on the TV show Restaurant Impossible.

Description: As a manager, it’s critical to be able to coach and direct staff development, both for their success and your own.

Description: To persuade successfully and non-manipulatively, it’s important to understand five key principles of influence. In this four-part series, I’ll be covering these five principles that are based on human psychology and behavior. Let’s look at the first two now.

Description: The authors identify several vulnerabilities of actuarial leaders and offer tips on how to address these weaknesses and strengthen leadership skills.

Description: This article describes team dynamics of introverts and extroverts, with an actuarial audience in mind. The article references the works of author Susan Cain.

Description: Principle #4: People make buying decisions based on emotion and justify these decisions with logic. To be influential, we need to take into account both logic and emotion. Of the two, emotion is a much more powerful motivating force. Unfortunately, too many people ignore the emotional component and focus solely on logic - neglecting what compels people to buy.

Description: This article goes through effective ways to give, and ask for, feedback in real time

Description: Business leadership lessons from non-business leaders: interpersonal skills and people management

Description: This article will be looking at key leadership principles which help in understanding how someone responds at different levels of tension. The article identifies the five levels of tension and the accompanying physical, tonal and verbal cues. These principles are from the ChangeWorks and MasterStream systems developed by T. Falcon Napier.