Description: The author briefly describes a hypothetical example of several unconscious biases in the workplace, drawing upon the behavioral economics work of Kahneman and Tversky. He presents data to refute the snap judgments that are all too common in human interaction.

Description: This presentation is a section meeting from the 1991 Annual Meeting of the Society of Actuaries, held October 20-23 in Toronto. The speaker, an author and the Walter H. Carpenter Professor of Management at Babson College, describes powerful new techniques for cutting through interdepartmental barriers and motivating people over whom you have no authority to lend your support, to lend you their support. From the Record of Society of Actuaries, Volume 17, No. 4A.

Description: This article explores how to create influential relationships with three different entities—your direct reports, peer group and boss. Ultimately, positive influence begins with strong relationships. While maintaining authenticity, mutual respect, and integrity, it is worthwhile to develop contacts, associations and affiliations that benefit your work, organization, and career growth.

Description: This is a summary of the book In Search of Excellence - Lessons from America's Best Run Companies. and how insurance companies and actuaries do not achieve escellence. The author outlines three out of eight qualities that these best run companies had in common.

Description: This is a book review of 'Management: Tasks, Responsibilities, Practices' by Peter F. Drucker, considered by some to be the high priest of management. The book is divided into three parts- The Tasks, The Manager and Top Management. The last named contains much food for thought, not just for top management but for the underlayer as well. The first two parts reveal Drucker’s knowledge of and insight into what is good management and what is not. Repeatedly, he makes his point by citing real cases and describing real companies. His occasional comments on the life insurance industry are pointed. The book is also noteworthy for giving us another law to stand alongside those of Parkinson, Murphy and Peter- Drucker’s Law: 'If one thing goes wrong, everything else will, and at the same time.'

Description: This article stresses that by integrating and aligning seemingly disparate activities, great gains can ensue due to consistency of approach and economies of scale.

Description: Leader interview.

Description: This article contains tips for meeting people, building relationships and furthering your career in a simple, fun and authentic way.

Description: A compilation of reader responses is presented to a real life situation. This issue’s case study involved a candidate for an actuarial position who didn't handle salary discussions well, and whether that should impact the hiring decision.

Description: This articles showcases the principles of effective servant leadership.