Description: Discussion of the attitudes of consumers and consumerists regarding the life insurance industry and its products and a discussion of opportunities for improvement Topics include: 1. Disclosure to existing policyholders 2. Policy loan problems, including the policy replacement problem 3. dividend determination practices and 4. deceptive sales practices in the llfe insurance business.

Description: This is a panel discussion session examining the complaints of life insurance consumers. The subjects include readability of contracts, risk classification methods, variety of product including the meaning of product names- what does the customer think he/she is buying or has bought, perceived lack of competition,

Description: From the Record 1976 Vol. II, No. 4, this presentation is from a concurrent session at the Society of Actuaries 1976 Annual Meeting, held in Toronto, Ontario October 20-22. In this session, the presenters discuss the current problems with policy loans in the current interest rate environment, covering topics such as legal considerations, allocation of investment income, pricing, sales problems, and policyholder considerations.

Description: From the 1960 Transactions Vol. 12 No. 32, this ‘Discussion of Subjects of Special Interest’ addresses insurance withdrawal rates. Topics include recent studies of factors affecting withdrawal rates and the question of whether new standard tables to replace Linton’s A and B tables are needed.