Description: From a session at a meeting of the Society of Actuaries held in San Diego, CA, June 22-23, 2000 A discussion of risk management issues of particular relevance for e-commerce insurance products.

Description: This presentation, session number 3PD, took place at the 1999 Spring Meeting of the Society of Actuaries, held June 16-18 in Seattle. The panelists discuss the emergence of electronic commerce and the use of the Internet and other computer technologies to conduct business in the insurance industry, including the successes and failures of electronic commerce today, customer relationships in an electronic commerce environment, and future electronic commerce features and expectations. Discussion from participants is included. From the Record of the Society of Actuaries, Vol. 25, No. 2.

Description: From a session at a meeting of the Society of Actuaries held in San Diego, CA, June 22-23, 2000 Topics covered in this session included: 1. Which customer segments may or may not be Internet-literate and how they can be identified, 2. How to determine the needs of identified customer segments and which of these needs can be served through the Internet, 3. Product consideration given Internet distribution, including design, agent involvement, and regulatory/compliance considerations.