Description: The Observatoire actuariel de la crise du coronavirus (Actuarial Observatory of the Coronavirus Crisis) is a unique initiative of the Institut des actuaires (Institute of Actuaries) consisting of the establishment of a process of qualitative sociological surveying during the confinement and the two weeks following it. Implemented by a PhD sociologist, the Actuarial Observatory of the Coronavirus Crisis aimed to collect, in real time, the perceptions and analyses of actuaries, women and men of all generations and from all professional backgrounds, of this unprecedented crisis. Its first report reproduces the observations made with respect to operational matters: • How did the companies continue to operate? • What are the consequences for the sectors? • How will they manage the induced risks? • What are the expectations for the future?

Description: Apart from their operating environment and the core risks they help others mitigate, organizations are largely impacted by behaviors--particularly those of their policyholders. This session builds on the first session in this series by considering how medical advances might influence policyholders, while also considering how agents/brokers, product design, and the economy can also be influencers. Weigh whether and to what extent behavioral uncertainties have been adequately integrated into the firms' assessments of business performance, both past and future. The presenters will also highlight activities being undertaken by firms to influence behaviors, in part building on the second session in this series by considering these activities through a regulatory lens. This session is for anyone interested in enhancing their understanding of uncertainty due to behavioral factors.