Description: The life insurance industry has experienced dramatic changes since the onset of COVID-19 in March 2020. Growing competition, a rise in online shopping, and the impact of COVID-19 have all led to an increase in contactless and completely digitized life insurance options. At Policygenius, we wanted to dig deeper into these big industry changes and better understand how they affect life insurance buyers. What our 2022 life insurance trend report found was a changing industry, making tremendous strides, and creating even better pricing and policy options for customers.

Description: Claims are insurers deepest and richest transactional data – yet we rarely unleash the full potential of this data. In this session, we will discuss potential sources and attributes of claims data, traditional approaches alongside new analytic techniques and how to integrate models into existing claims management processes. During this session, the presenters will discuss different areas of how machine learning can drive significant value unleashing the potential in claims data, these include data capture, claims management and workflow design as well as behaviour prediction. In addition, the audiences will also have opportunity to learn different use cases of how claims models taking advantage of machine learning, such as foreign death fraud detection and critical illness triage.