Description: With the convergence and consolidation of the financial services industry, the advent of new technologies and the Internet, and increased focus on the customer, actuaries are facing a brand new set of challenges. This editorial prefaces the articles in this issue that point out some key challenges and opportunities facing today’s actuaries.

Description: Insurance professionals are seeing the industry change before their very eyes, and many are being forced to change with it. But it seems those pushed and pushing the most are those touched directly by the Internet’s World Wide Web. In this article, seven executives and professionals are interviewed about their work on this new fast track. They sometimes had widely varying opinions, but they agreed on two points: the Web is rapidly forcing a restructuring of the way insurance business is done, and this will create new and perhaps more opportunities for actuaries.

Description: This article is about how innovative use of technology will be a key differentiator for future success and maybe even survival, and how technology will switch from a defensive to an offensive tool, aimed principally at driving revenues. The article addresses the question: How will successful leaders in the insurance industry use technology in the future?

Description: The future holds many changes. We've already dealt with major changes over the last few decades. This article goes through tips to embrace change effectively.

Description: Overview of market trends impacting the group benefits space in Canada and the implications for insures as they prepare for future evolving industry dynamics.