Description: This is a panel discussion session examining the complaints of life insurance consumers. The subjects include readability of contracts, risk classification methods, variety of product including the meaning of product names- what does the customer think he/she is buying or has bought, perceived lack of competition,

Description: This session discussion is about the actuary's opportunities and roles in the 21st century and the actuaries appropriate steps in preparing for these roles. From Record of the Society of Actuaries Vol. 15, No. 3A.