Description: This article discusses how to manage another person's level of productive tension. This is one of the most critical skills of being an influential leader. This guidance is based on the Changeworks and MasterStream systems developed by T. Falcon Napier.

Description: This presentation from Session 54 of the SOA May 2004 Anaheim Spring Meeting discusses the importance of building a winning culture in order for a company to survive in today's increasingly complex, high-velocity, changing environment. From the Record of the Society of Actuaries, Vol. 30, No. 1.

Description: One of the most underrated skills, when it comes to developing client relationships and personal relationships, for that matter, while serving your clients well and managing the people on your team, is the skill of listening. From The Stepping Stone, April 2005, Issue No. 18.

Description: The author offers three determining questions to identify your obstacles to success.

Description: Build Rapport for Greater Influence by David C. Miller from The Stepping Stone Newsletter, July 2004, Issue No. 15.

Description: The author identifies miscommunication challenges that may exist in the workplace, including misunderstandings and communication mishaps, assumption of motive, and relational tension, and suggests clarifying conversation as a way to address these challenges.

Description: Got Time? by David C. Miller from The Stepping Stone Newsletter, April 2004, Issue No. 14.

Description: The Power Of Decision Making by David C. Miller from The Stepping Stone Newsletter, January 2004, Issue No. 13.

Description: The fundamental steps to breaking out of a professional ‘slump’ are covered in this article.

Description: This article discusses how your leadership style should vary depending on the person you are leading, the situation and goal. 4 syles of leadership are discussed.