Description: This is the full version of CompAct newsletter, published May 2004, Issue No. 17.

Description: Arthur David Snell promotes and briefly discusses several articles in this May 2004 Issue. Article from CompAct, May, 2004, Issue No.17.

Description: The authors take a deeper look at the long-standing motto of the Society of Actuaries, from John Ruskin, “The work of science is to substitute facts for appearances and demonstrations for impressions.”

Description: Neural Networks are no longer limited to classification and regression solutions to numeric problems. CNNs add the ability to classify images, and GANs can create new images. Learn how these capabilities can provide competitive advantages to early adopters, how they work, and how to implement them.

Description: This article describes in detail how Microsoft Excel spreadsheets can be used to develop and test relational database projects.

Description: What is the future of the Actuarial Profession and the Insurance Industry? Is it possible that the Actuarial Profession will become more empowered by adopting emerging technologies?

Description: Each month in the media we learn of another set of jobs being automated into oblivion or replaced by disruptive technologies. We see taxi drivers replaced by Uber and Lyft now, and soon by self-driving cars. An Oxford University study of 702 occupations showed insurance underwriters in 698th place, with a 99% probability of computerization. They were safer for obsolescence by automation than only four occupations such as hand sewers and telemarketers.

Description: Behavioral economics is the alternative to the traditional ways (surveys and focus groups) we've been using to try to understand the drivers of customer behavior in the insurance industry. It merges psychology with traditional economic theory, offering insights into individual decision making behavior that go beyond the purely rational model. Within the sphere of health insurance, there are countless behaviors, not just of customers, but of underwriters, medical professionals and claims specialists which may be better explained by behavioral economics. Applying concepts from behavioral economics in live trials it is possible to bring about benefits such as increasing sales and retention rates, improving claims processing and encouraging more accurate disclosure. Swiss Re's global research team partners with its reinsurance clients to incorporate behavioral economics concepts into their letters, websites, forms and scripts by running A/B tests to understand what is driving customer behavior. The team currently has over 100 tests in progress with more than 40 clients, including many in the United States. The partnerships are producing clear business benefits, increasing sales, renewals, health disclosure and turnaround speed for claims payments. These changes are driven by small, inexpensive changes in communications with customers, and we'd like to share some of our insights with you. We've increased upsell rates, disclosure and email open rates, and reduced lapses, turnaround times and appointment no-show rates, to name just a few examples. Behavioral economics is the topic on everyone's lips with insurers and reinsurers all beginning to talk about it in earnest. Our team has been working hard for nearly 4 years and in that time instead of talking, we've been doing, and now we can share with you what a difference behavioral economics can actually make for insurance.

Description: Actuaries of the future have to embrace the ideas and technologies that lie ahead.