Description: A discussion of the new goals and dimensions of the Forecasting & Futurism Newsletter.

Description: Behavioral economics is the alternative to the traditional ways (surveys and focus groups) we've been using to try to understand the drivers of customer behavior in the insurance industry. It merges psychology with traditional economic theory, offering insights into individual decision making behavior that go beyond the purely rational model. Within the sphere of health insurance, there are countless behaviors, not just of customers, but of underwriters, medical professionals and claims specialists which may be better explained by behavioral economics. Applying concepts from behavioral economics in live trials it is possible to bring about benefits such as increasing sales and retention rates, improving claims processing and encouraging more accurate disclosure. Swiss Re's global research team partners with its reinsurance clients to incorporate behavioral economics concepts into their letters, websites, forms and scripts by running A/B tests to understand what is driving customer behavior. The team currently has over 100 tests in progress with more than 40 clients, including many in the United States. The partnerships are producing clear business benefits, increasing sales, renewals, health disclosure and turnaround speed for claims payments. These changes are driven by small, inexpensive changes in communications with customers, and we'd like to share some of our insights with you. We've increased upsell rates, disclosure and email open rates, and reduced lapses, turnaround times and appointment no-show rates, to name just a few examples. Behavioral economics is the topic on everyone's lips with insurers and reinsurers all beginning to talk about it in earnest. Our team has been working hard for nearly 4 years and in that time instead of talking, we've been doing, and now we can share with you what a difference behavioral economics can actually make for insurance.

Description: This article is a review of the book by Joshua Foer. It covers the history of memory techniques, the way a human brain organizes memory, and various problems and successes in memory recall. The author starts by interviewing memory savants, and learns from them that the ability to perform seemingly impossible memory tricks is simply a matter of studying and practicing proven techniques used for millennia. This review suggests that actuaries can benefit greatly from some of these techniques despite the availability of electronic hand-held devices to recall facts because the person who does not need to rely upon such devices can have a huge perceptual advantage in executive presentations.

Description: Summary of the excellent Abstract serve provided to M&PD section members

Description: Summary of all issue articles, with theme of recognizing limits of classical actuarial methods.

Description: Impact of Technology on Health Care Delivery Systems - Chart 2

Description: The author provides an overview of terms that have gained favor in sociology, physics, engineering and anthropology that should be of interest to actuaries.

Description: Alternative sources of learning available for free or at low cost if you wish to round out your F&F education about machine learning, artificial neural networks, genetic algorithms and the millennia of biological advances we draw from when we use these techniques.

Description: Continuation of a tutorial on Fuzzy (vs. Boolean, or 'crisp') logic and how you can use it to create actuarial models that better fit the real world. The article provides basic theory in non-technical terms and shows applications using the R programming language.

Description: Summary of the issue, with emphasis on common sense and accuracy rather than blind precision. Also describes two F&F contests.