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  • Changing the Status Quo Bias
    Changing the Status Quo Bias Applying behavioral-science and shared-value principles to insurance is a win-win proposition for both insurers and clients. Behavioral economics;Policyholder ...

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    • Authors: Francois Millard, Daniel Kotzen, Jos Maroba
    • Date: May 2018
    • Competency: Technical Skills & Analytical Problem Solving>Innovative solutions
    • Publication Name: News Direct
    • Topics: Economics>Behavioral economics; Life Insurance>Policyholder behavior - Life Insurance; Life Insurance>Marketing and distribution - Life Insurance
  • Does Customer Engagement Matter for Life Insurers?
    Does Customer Engagement Matter for Life Insurers? Today’s most admired brands in several industries not only provide sales and service but also continually keep in touch with their customers to ...

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    • Authors: Francois Millard, Manisha Dias, Manoj Upreti
    • Date: Sep 2021
    • Competency: External Forces & Industry Knowledge; Results-Oriented Solutions; Strategic Insight and Integration
    • Topics: Life Insurance
  • 2021-cem-life-insurers
    Today’s most admired brands in several industries not only provide sales and service but also continually keep in touch with their customers to foster trust and build long-term relationships.

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    • Authors: Manoj Upreti , Francois Millard, Manisha Dias
    • Date: Sep 2021
    • Competency: External Forces & Industry Knowledge; Results-Oriented Solutions; Strategic Insight and Integration
    • Topics: Life Insurance; Technology & Applications