Description: Discussion of the attitudes of consumers and consumerists regarding the life insurance industry and its products and a discussion of opportunities for improvement Topics include: 1. Disclosure to existing policyholders 2. Policy loan problems, including the policy replacement problem 3. dividend determination practices and 4. deceptive sales practices in the llfe insurance business.

Description: This concurrent session took place at the 1975 Society of Actuaries Spring Meeting in New York, held in April. The presenters addressed various aspects of agency compensation and consumerism including the objectives of a compensation system, the services performed by the agent, how consumers view agent compensation, how the commission structure affects an agent’s advice, the impact of inflation on agents’ earnings, possible improvements to agent compensation, and regulation of “fair value” of insurance.