Description: This is a panel discussion session examining the complaints of life insurance consumers. The subjects include readability of contracts, risk classification methods, variety of product including the meaning of product names- what does the customer think he/she is buying or has bought, perceived lack of competition,

Description: This session, from the June 2000 San Diego meeting of the Society of Actuaries, discussed ways the actuary can help the underwriter. Discussion included: 1. Overview of protective value theory 2.Simplified cost/benefit methods designing efficient underwriting rules.

Description: This session from the 1995 SOA Boston Meeting discusses jumbo risks, substandard cases, time service, and additional requirements, how to include the agent in the reinsurance process, and codes of professional ethics. From the Record of the Society of Actuaries, Vol. 21, No. 4a.

Description: This 1981 session concerned Individual Life Insurance Cost Disclosure Issues including i. Current Status of Cost Disclosure Requirements 2. Responses to Cost Disclosure Pressures 3. Future Needs and Problems 4. Vehicles Available to Effect Changes There is also a discussion of replacements and the need for better communication of the comparisons of the replaced policy to the new policy to prospective buyers.

Description: Discussion of the attitudes of consumers and consumerists regarding the life insurance industry and its products and a discussion of opportunities for improvement Topics include: 1. Disclosure to existing policyholders 2. Policy loan problems, including the policy replacement problem 3. dividend determination practices and 4. deceptive sales practices in the llfe insurance business.

Description: Data analytics is changing insurance industry and will fundamentally change how we run insurance business. Actuaries could and should be on top of it and lead the change. This practical session would provide a technical overview about GLM and describe how GLM can be applied as a business tool in life insurance. The session would also focus on case-studies across different functional areas like pricing, fraud detection, underwriting and product development.