Description: 1994 SOA Spring Meeting, San Francisco. In this session, which was part lecture and park audience participation, the human side of re-engineering was explored. Topics included: • Involving persons beyond the immediate department in the planning process. • Developing an implementation plan. • Building trust and understanding. • Understanding resistance and overcoming it. • Recognizing that re-engineering is a long-term process.

Description: 1994 SOA Meeting, San Antonio. This session explored ways to develop skills to motivate, evaluate, manage, and direct the work of technical professionals. Most of this session was devoted to the subject of management style.

Description: 1993 SOA Spring Meeting, San Diego. This session is about consultants sharing the secrets of managing clients and projects successfully.

Description: This teaching session, number 37TS, was presented at the 2000 Annual Meeting of the Society of Actuaries, held October 15-18 in Chicago. The instructors ask: “Are you responsible for the completion of work that requires the assistance of people you have no authority over? How do you get things done if you're not in charge and can't do it all yourself? Do you have peers, project team members, and at least one boss who impacts the results you are able to achieve? To be more effective, how can you enlist the help of others who do not report to you?” Discussion from participants is included. From Record of Society of Actuaries, Volume 26, No. 3.