Description: 1994 SOA Spring Meeting, Orlando. In this teaching session, techniques were presented to get the optimal result with the least effort. Techniques discussed: 1. Look at the whole process, working backwards from the result. 2. Look at all of the pieces of the job and redesign. 3. Bring technological tools into the process.

Description: 1993 SOA Meeting, Quebec. This session is about implementing new technology, choosing between competing technology, problems to watch out for, unexpected benefits, migrating from mainframe to client/server, automating the field force and large-scale networks.