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  • For New Life Customers, It's All About the Experience
    For New Life Customers, It's All About the Experience Life Insurers have fallen behind the customer service curve and service expectations of younger customers. This article suggests changes ...

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    • Authors: Samir Ahmed
    • Date: Oct 2018
    • Competency: Leadership>Thought leadership; Strategic Insight and Integration>Strategy development; Technical Skills & Analytical Problem Solving>Innovative solutions
    • Publication Name: CompAct
    • Topics: Life Insurance>Marketing and distribution - Life Insurance; Technology & Applications>E-commerce; Technology & Applications>Software
  • The Impact of Technology on the Distribution of Insurance and Financial Services
    The Impact of Technology on the Distribution of Insurance and Financial Services Presented at May 1996 Spring Meeting. Discusses how marketers are pushing the distribution frontiers of ...

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    • Authors: H Lund, Michael Levison
    • Date: May 1996
    • Competency: External Forces & Industry Knowledge>Internal forces and business performance; Strategic Insight and Integration>Strategy development
    • Publication Name: Record of the Society of Actuaries
    • Topics: Life Insurance>Marketing and distribution - Life Insurance; Technology & Applications>E-commerce