Description: This paper examines the potential impact of increasing negative commentary by social media users in multiple forums, which can erode the “reputation capital” of a utility. It also offers an approach for successfully addressing that risk and integrating social media risk management practices into existing utility enterprise risk management (ERM) programs.

Description: This paper demonstrates the potential synergies from applying actuarial techniques to operational risk analysis. It also demonstrates practical techniques, grounded in actuarial science, to solve operational risk management problems such as risk cost allocation and risk mitigation cost-benefit analysis. From 2006 Enterprise Risk Management Symposium, M-AS06-1.