Description: Defining fairness for life insurance processes is complex and challenging as well as subjective. The Society of Actuaries Research Institute submits to the public discourse this summary of the challenges and complexities involved in trying to define fairness for life insurance processes in the United States.

Description: Discusses relationships with clients: fees and billing methods, communications with clients, responsibility of initiating work when on retainer, special problems with insurer clients, special problems with collectively bargained pension and welfare plans, conflicts of interest, and confidentiality.