Description: Many firms use in-your-face feedback mechanisms; however, Harvard Business Review authors Marcus Buckingham and Ashley Goodall argue that the most effective approaches employ open-ended questions that help employees maximize their unique strengths. Sample questions are provided so that managers can start utilizing the process as soon as they read this article.

Description: A real life situation is posed involving a management, leadership, or other business decision, and readers are invited to submit their responses to "What Would You Do?" This issue’s case study involved an actuarial manager facing the potential resignation of a key employee.

Description: Leadership inspiration essay asserting that the things that are the most valuable to us are also the things that we have to work the hardest for.

Description: A discussion of the effective use of social media for risk management professionals to help educate the general public, including analysis of natural disaster responses, and the importance of establishing credibility as an online expert.

Description: A compilation of reader responses is presented to a real life situation posed involving a management, leadership, or other business decision. This issue’s case study involved a new employee being hired specifically for an expertise that then does not seem to be valued once they arrive.

Description: Author of Content won "Best Quote" category of L&D writing contest. Looks at the source of courage both in history and in his own professional life. Valuable to better understand how to face moments in leadership that could inspire fear and trembling. Discusses ways to improve courage when called to lead.

Description: This article is about the need for actuaries and technical professionals to develop critical leadership and other soft skills, and highlights the ways the SOA Leadership & Development section provides tools to develop those skills.

Description: This article identifies four root causes of poor performance and four remedies to address them that every leader should know.

Description: A personal account of how humor in the workplace improved productivity.

Description: A compilation of reader responses is presented to a real life situation posed involving a management, leadership, or other business decision. This issue’s case study involved management hiring someone to make changes, then ignoring all suggestions.