Description: This article is about how innovative use of technology will be a key differentiator for future success and maybe even survival, and how technology will switch from a defensive to an offensive tool, aimed principally at driving revenues. The article addresses the question: How will successful leaders in the insurance industry use technology in the future?

Description: With the convergence and consolidation of the financial services industry, the advent of new technologies and the Internet, and increased focus on the customer, actuaries are facing a brand new set of challenges. This editorial prefaces the articles in this issue that point out some key challenges and opportunities facing today’s actuaries.