Description: This presentation from Session 54 of the SOA May 2004 Anaheim Spring Meeting discusses the importance of building a winning culture in order for a company to survive in today's increasingly complex, high-velocity, changing environment. From the Record of the Society of Actuaries, Vol. 30, No. 1.

Description: This article discusses how to manage another person's level of productive tension. This is one of the most critical skills of being an influential leader. This guidance is based on the Changeworks and MasterStream systems developed by T. Falcon Napier.

Description: How to get more out of your employees by monitoring their 'Tensions'. The employee's tensions may be either too high Stress or too low Apathy. This article tells you what to do in either case.

Description: One of the most underrated skills, when it comes to developing client relationships and personal relationships, for that matter, while serving your clients well and managing the people on your team, is the skill of listening. From The Stepping Stone, April 2005, Issue No. 18.

Description: This article describes the advantages of focusing on outcomes rather than “to-dos” in effective time management.

Description: The author gives advice on how to sell your point of view using two basic concepts: having conviction about the value you are providing and remianing completely detached from the results.

Description: Join for an interactive discussion with other actuaries around the application of concepts covered in the book, including core competencies needed, critical mistakes to avoid, and practical strategies to improve your communication.

Description: The author offers three determining questions to identify your obstacles to success.

Description: Article discusses how to effectively network and use referrals to grow your client base as discussed by business coach and actuary, Dave Miller.

Description: Build Rapport for Greater Influence by David C. Miller from The Stepping Stone Newsletter, July 2004, Issue No. 15.