Description: We are living in a time of significant changes which are taking a toll on some employees. To assist our team members through these tumultuous times, being a supportive manager is key. We discuss using emotional intelligence to help employees have a positive work experience.

Description: Executives often tell subject matter experts such as actuaries, “You should think more strategically!” But, the executives never define what they mean by “thinking more strategically”. This article defines the skills actuaries need to be perceived as being more strategic. It will provide practical steps actuaries can take to gain more strategic influence and escape the trap of being perceived as only a subject matter expert who provides limited strategic value.

Description: This article describes the EXCEL Model, a teaching and coaching tool developed by The Flippen group, College Station, Texas and adopted by many organizations. It focuses the leader on the needs of the team. The five components of the model are: Engage, X-plore, Communciate, Empower and Launch.

Description: Executives often tell subject matter experts such as actuaries, “You should think more strategically!” But the executives never define what they mean by “thinking more strategically”. This article defines the skills actuaries need to be perceived as being more strategic. It will provide practical steps actuaries can take to gain more strategic influence and escape the trap of being perceived as only a subject matter expert who provides limited strategic value.

Description: With increasing demand for quality new-hires, it is increasingly important to hire the most impactful employees. Actuaries who think creatively can have a disproportionately positive effect on their employers. In this article, we discuss how to identify this type of person during the interview process.

Description: A discussion with an experienced actuarial manager on how the COVID-19 pandemic has impacted people management and what we can learn and apply in the actuarial profession going forward.

Description: A compilation of reader responses is presented to a real life situation posed involving a management, leadership, or other business decision. This issue’s case study involved an actuary who received disappointing news from his boss, and what he should do in reaction to it

Description: Tracy Choka is managing director and regional head business management at Swiss Re. Tracy has spent her career in L&H reinsurance, working across multiple areas that include pricing, valuation, operations, client solutions, deal development, and mortality and underwriting research. In her tenure, Tracy has headed Applied Research and Development, Products, and since 2014, Business Management for U.S., Canada and Latin America.Tracy shares her thoughts on how the pandemic has accelerated trends in underwriting and the challenges - and the silver lining- in managing professional relationships during COVID-19

Description: James Glickman delivers his general session speech at the SOA 2019 SOA Annual Meeting & Exhibit in Toronto.

Description: The article summarizes what it takes to be a good leader and coach in a business organization.