Description: Managing in the 21st century.

Description: How to offer constructive criticism and use it as a tool to improve work processes, nurture business relationships and get the outcomes you want.

Description: This article explains what to do when you've concluded that a job or assignment isn't for you.

Description: This article provides advice and guidance to young actuaries looking to influence their leaders and senior management.

Description: Write for your readers. That's what you can do to ensure that your emails, reports, and model updates are clear and contain the appropriate level of detail.

Description: The author identifies miscommunication challenges that may exist in the workplace, including misunderstandings and communication mishaps, assumption of motive, and relational tension, and suggests clarifying conversation as a way to address these challenges.

Description: This article poses a hypothetical workplace dilemma. Solutions and feedback are presented in the next issue. From the October 2010 issue of Stepping Stones.

Description: A short article on a hypothetical workplace dilemma that deals with a possibly unreliable subordinate.

Description: Book summary and review of "Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results" by Judith E. Glaser. Summarizes the three main levels of conversation, how conversations can move from trusting to distrusting, and how to achieve conversational intelligence and Level III conversations.

Description: Humor in the workplace can improve productivity. This article describes a typical office relationship problem and how humor helped disparate teams work together.